Channels Overview
Everything your AI receptionist answers on -- phone calls, WhatsApp, SMS, email and website chat -- is connected from one place: the Channels page in the left-side menu of your dashboard.
Five channels, one page
Connect your WhatsApp Business number through Meta's official Embedded Signup -- live in about 90 seconds.
Read the guide →Phone Calls (Voice)
Pick a Botnira number and start answering inbound calls, or forward your existing business number to it.
Read the guide →SMS
Text messaging auto-configures alongside your Voice number -- no separate setup step.
Read the guide →Connect an inbox over IMAP/SMTP so Botnira can read and auto-reply to email enquiries.
Read the guide →Website Chat
Install the web widget on your site so visitors can chat with your AI receptionist in real time.
Read the guide →What's available on the free trial
On the 5-day free trial, only Website Chat and WhatsApp are open. Upgrading to a paid plan unlocks all five channels -- Voice, SMS and Email included. See the free trial guide for the full breakdown of what's included and what isn't.
Every conversation, no matter which channel it comes in on, lands in the same unified Inbox -- so your team never has to check five different places. The dashboard overview covers where that lives.
Related guides
Training Your AI Receptionist
Set this up first -- it's what every channel answers from.
Read the guide →Go-Live Checklist
Everything to confirm before you point real customers at your AI receptionist.
Read the guide →Understanding Your Dashboard
A tour of training, channels, inbox, analytics and billing.
Read the guide →