Setting Up Voice Calling & SMS
Voice and SMS live together in one section of the Channels page. Pick a number once, and both are ready to go -- no separate SMS setup.
Choose your Botnira number
Open Channels → Voice + SMS
In the left-side menu, go to Channels and scroll to the yellow Voice + SMS -- Live section.
Pick a number
Choose a number for your country, or whichever one you prefer from the list. This becomes your Botnira number -- the price of the number is included in your monthly plan, with no extra charge.
Give it out everywhere
Use this number wherever you'd normally list your business phone number -- your website, Google Business Profile, directory listings, invoices and business cards.
Forward your old number (optional)
Already have a business number your customers know? Redirect its calls to your new Botnira number. That way your Botnira AI receptionist handles calls to both your old number and your new one -- nothing gets missed during the switch.
SMS is already on
SMS auto-configures with your Voice number, so there's nothing extra to set up -- your Botnira number can receive texts as soon as it's active.
Related guides
What's Included in the Free Trial
See why Voice and SMS need a paid plan while Web and WhatsApp don't.
Read the guide →