Wellness First Clinic: 24/7 Response and a 60% Reduction in Admin Workload

The challenge

Wellness First Clinic in Calgary was missing more than 30 patient calls a month outside business hours -- evenings, weekends, and lunch breaks when no staff were available to pick up. Each missed call meant a patient who might not call back, plus a backlog of routine admin questions (hours, services, insurance, prescription refill requests) piling onto front-desk staff during the day.

The solution

Wellness First deployed Botnira's AI receptionist across voice and email to provide round-the-clock coverage. Trained on the clinic's hours, services and common patient questions, Botnira handles routine intake and FAQ questions directly, and books or reschedules appointments without waiting for a staff member to be free -- at any hour of the day.

The results

Wellness First Clinic now offers genuine 24/7 response, eliminating the after-hours missed calls it used to absorb every month. Front-desk staff have seen a 60% reduction in day-to-day admin workload, freeing up time for in-person patient care instead of phone triage.