Maple Auto Care Inc.: From 35-40 Missed Calls a Week to a 100% Answer Rate

The challenge

Maple Auto Care Inc., an auto repair shop in Toronto, was missing 35 to 40 customer calls a week. Technicians working under vehicles couldn't drop tools to answer the phone, and by the time a callback happened, many customers had already booked with a competitor. Every missed call was a potential repair job -- and revenue -- lost before the conversation even started.

The solution

Maple Auto Care deployed Botnira's AI receptionist on its main business line. Botnira was trained on the shop's services, hours and pricing, so it could answer common questions about repairs and availability directly. For anything requiring a technician's judgment, it collected the caller's name, phone number and issue, and booked an appointment slot automatically -- so every call resulted in either an answered question or a scheduled visit, without pulling a technician away from a vehicle.

The results

Within weeks, Maple Auto Care's call answer rate reached 100% -- every single call now gets a response, day or night. The shop now books an average of 42 appointments a month directly through Botnira, recovering business that was previously lost to missed calls and slow callbacks.