Buying a Top-Up Pack
If you're going to run past your plan's usage before the billing cycle resets, a top-up pack adds more AI messages or voice minutes without changing your plan -- and the usage never expires.
What a top-up pack is
Because Botnira uses hard-stop billing, your AI receptionist pauses once you use up your plan's included AI messages or voice minutes for the month. A top-up pack adds extra usage on top of your plan, so you're not stuck waiting for your next billing cycle to reset.
Packs are available in a range of sizes, from smaller packs for a modest overflow up to larger packs for a genuinely busy month -- pricing scales with the size of the pack. Check current top-up pricing on botnira.com for exact numbers.
Why "never expires" matters
Your plan's included AI messages and voice minutes reset every billing cycle -- unused ones don't carry over. Top-up usage works differently: once purchased, it stays available until you use it, with no expiry date. That makes a top-up a safe way to cover an unpredictable spike without worrying about wasting money on usage you don't end up needing that exact month.
Buy a top-up if...
This is a one-off spike -- a seasonal rush, a marketing push, a single unusually busy month -- and your usage is likely to settle back down afterward.
Upgrade your plan if...
You're bumping against your limit most months, not just occasionally. See comparing Botnira's plans to check whether the next tier is a better long-term fit.
Related guides
Understanding Your Usage
How AI messages, voice minutes and hard-stop billing actually work.
Read the guide →Comparing Botnira's Plans
See what's included at each tier and pick the right one.
Read the guide →Understanding Your Dashboard
A tour of training, channels, inbox, analytics and billing.
Read the guide →