Quiq Launches Voice Assist, an AI That Acts During Live Calls

What Quiq announced on September 1

Quiq, an agentic AI platform for customer experience teams, announced Voice Assist on September 1, 2026, extending the AI Assistants it already runs across chat, SMS and email into live voice calls. Rather than acting as a passive transcription or coaching layer, Voice Assist listens to a call in progress and can take direct, customer-facing action on the agent's behalf -- for example, texting a tracking number, emailing an order confirmation, or issuing a voucher -- all inside the same conversation thread, without the agent having to put the customer on hold or switch screens.

"Suggesting the right answer to the human agent is easy. Any vendor can do that," said Mike Myer, Quiq's CEO, in the announcement. "What we built is an AI that can also act on it, like sending a real message to the customer during the call on the same thread, while the agent stays on the phone."

Source: Quiq press release via PR Newswire, September 1, 2026.

Guidance that adapts instead of a fixed script

Quiq is positioning Voice Assist against a category of "agent assist" tools that it says mostly run on rigid, predefined call flows: if a customer's question falls outside the scripted path, the tool has little left to offer. Voice Assist instead draws on the same Process Guides, knowledge sources and Verified Intelligence guardrails that already power Quiq's digital assistants, so its guidance is meant to keep adapting as a live conversation moves off-script -- including detecting customer sentiment in real time and surfacing next-best-action suggestions as the call evolves, not just at the start of it.

The distinction Quiq is drawing with competitors is specifically about execution, not detection. Plenty of contact-center AI tools describe themselves as "action-oriented" when they trigger a backend workflow -- opening a refund case, updating a CRM record, filing a ticket for someone to handle later. Quiq's pitch is that none of those tools send an outward, customer-facing message in the middle of the call itself, which is the gap Voice Assist is built to close.

Where this fits in Quiq's product line

Voice Assist is not Quiq's first move into voice. The company, founded in 2015 and headquartered in Bozeman, Montana, launched a separate customer-facing Voice AI product in May 2026 -- an AI that can run entire inbound and outbound calls on its own. Voice Assist is a different tool aimed at a different moment: it's built for calls where a human agent is still on the line, giving that agent AI backup rather than replacing them outright. Quiq has raised a total of $47.5 million across five funding rounds, most recently a $25 million Series C led by Baird Capital with participation from Venrock, Foundry Group and Next Frontier Capital, and says it now runs in production for more than 150 global brands, including Roku, Staples, Brinks Home, Terminix, IHG, Volvo, HBO, Lululemon and Panasonic.

Quiq points to results from its existing digital AI Assistant deployments as the track record it's carrying into voice: customers using those assistants report a 20% decrease in human agent conversation time and a 4.82-out-of-5 associate satisfaction rating. Those numbers are cited as the basis for extending the same assistant architecture, and the same governance model, into phone calls rather than building a separate, disconnected voice tool.

Sources: Customer Service Manager magazine, September 2026; TechCrunch, on Quiq's Series C.